Jetside – Ultra VIP Tarmac Transfer & Private Suite

• Jetside Service (Arrival): As customers disembark, our GRO will greet them at the aerobridge and escort them to the nearest tarmac entrance via electric buggy. Customers get to cruise through Singapore Changi Airport via Tarmac to CIP Terminal. Upon reaching CIP, they get to pass through our in-house immigration and customs clearance. Customers get to enjoy champagne served by their own personal butler in the VIP Suite while we retrieve their checked baggage. Once ready, they will be escorted to their limousine awaiting at our private porch.
• Jetside Service (Departure): The moment customers arrive at CIP terminal (instead of main terminal), our GRO will handle all departure formalities, including check-in and baggage handling including GST refund and baggage wrapping service. Customers can simultaneously relax in the VIP Suite where they can enjoy champagne and a personal butler. After which they will go through our in-house immigration clearance, security screening and cruise through Singapore Changi Airport via Tarmac to the main terminal. Once they arrive at the main terminal, they will be escorted via electric buggy to their boarding gate for your departure flight where pre-boarding procedure will be conducted at the gate.

• Customers get to enjoy tarmac transfer, baggage assistance and private terminal clearance (including dedicated check-in, immigration and custom clearance)
• Enjoy complimentary bottle of champagne, a personal butler and light refreshments all in a Private Suite

• To guarantee service availability, we recommend making bookings at least 72 hours in advance.
• All rates quoted are in Singapore Dollars (SGD) and are subject to a 9% Good & Services Tax (GST).
• Maximum time for completion of service is 75 minutes for both Gateway & Quayside services. Additional hour is chargeable at a Full rate + GST per hour. (Minimum charge is 1 hour)
• Surcharge of 15% applies for all on-day bookings.
• Surcharge of 15% applies for scheduled flight arrival/departure times between 2200hrs to 0700hrs.
• Surcharge of 15% for peak season surcharges will also apply to Eve/on public holidays.
• For any additional stop, it will be charged as a new event.
• Surcharge of SGD100 (subject to taxes) per way applies to all Terminal 4 service.
• Non-travelling receiving/sending party is chargeable at $38 Per Pax (subject to taxes) when using our JetQuay lounge F&B.
• Any flight amendments made with less than 48 hours prior to service date and time shall be charged based on the higher-value service (subject to availability).
• For all cancellations made with less than 48 hours prior to service date and time or “no shows”, full rates apply.
• Passengers are subjected to respective Airlines’ conditions of carriage for passengers and baggage.
• In addition, JetQuay baggage handling is limited to 2 pieces of check-in baggage per passenger. Additional bags are charged at $50 per bag (subject to taxes) payable over the reception counter. Additional charges may also apply for odd sized luggage.
• The personal data information provided may be shared with our 3rd Party service providers for the delivery of the service.

From the moment you arrive at the curbside or step off the plane, our team provides a seamless and personalized meet-and-greet experience at Changi Airport. With dedicated assistance every step of the way, we ensure your journey through the airport is smooth, stress-free, and distinctly VIP.

Children under 2 years will be considered as infant and entry will be free of cost.

Children between age 3 to 12 will be considered as child and charged child rate.

Children above age 12 will be considered as an adult and charged adult rate.