Quayside - VIP Meet & Greet (with Buggy, Private Immigration & Lounge Access)

• Quayside Service (Arrival): As customers disembark, our GRO will greet them at the aerobridge and escort them through the main terminal by electric buggy for a private, expedited in-house immigration and customs clearance at CIP terminal. Upon reaching CIP, customers can unwind in our lounge while we retrieve their baggage and arrange for hotel transfer. Once ready, they will be escorted to their limousine awaiting at our private porch.

• Quayside Service (Departure): The moment our customers arrive at CIP terminal (instead of main terminal), our GRO will handle all departure formalities, including check-in and baggage handling including GST refund and baggage wrapping service. Customers can simultaneously relax in our lounge and go through our in-house immigration clearance and security screening. Thereafter they will be escorted by electric buggy directly to their boarding gate, where pre-boarding procedure will be conducted at the gate.

• Customers get to enjoy buggy transfer, baggage assistance, private terminal clearance (including dedicated check-in, immigration and custom clearance) and exclusive lounge access

• To guarantee service availability, we recommend making bookings at least 72 hours in advance.
• All rates quoted are in Singapore Dollars (SGD) and are subject to a 9% Good & Services Tax (GST).
• Maximum time for completion of service is 75 minutes for both Gateway & Quayside services. Additional hour is chargeable at a Full rate + GST per hour. (Minimum charge is 1 hour)
• Surcharge of 15% applies for all on-day bookings.
• Surcharge of 15% applies for scheduled flight arrival/departure times between 2200hrs to 0700hrs.
• Surcharge of 15% for peak season surcharges will also apply to Eve/on public holidays.
• For any additional stop, it will be charged as a new event.
• Surcharge of SGD100 (subject to taxes) per way applies to all Terminal 4 service.
• Non-travelling receiving/sending party is chargeable at $38 Per Pax (subject to taxes) when using our JetQuay lounge F&B.
• Any flight amendments made with less than 48 hours prior to service date and time shall be charged based on the higher-value service (subject to availability).
• For all cancellations made with less than 48 hours prior to service date and time or “no shows”, full rates apply.
• Passengers are subjected to respective Airlines’ conditions of carriage for passengers and baggage.
• In addition, JetQuay baggage handling is limited to 2 pieces of check-in baggage per passenger. Additional bags are charged at $50 per bag (subject to taxes) payable over the reception counter. Additional charges may also apply for odd sized luggage.
• The personal data information provided may be shared with our 3rd Party service providers for the delivery of the service.

From the moment you arrive at the curbside or step off the plane, our team provides a seamless and personalized meet-and-greet experience at Changi Airport. With dedicated assistance every step of the way, we ensure your journey through the airport is smooth, stress-free, and distinctly VIP.

Children under 2 years will be considered as infant and entry will be free of cost.

Children between age 3 to 12 will be considered as child and charged child rate.

Children above age 12 will be considered as an adult and charged adult rate.